Refund policy

Christian Chassidy Eyewear Return & Exchange Policy

We want you to feel confident in your Christian Chassidy Eyewear purchase. If your order isn’t quite right, we’re happy to accept eligible returns or exchanges within 14 days of delivery.

Returns

To qualify for a return, merchandise must be unworn, unused, and in its original condition, with all original packaging, cases, accessories, tags, and protective materials included.

Items showing signs of wear, scratches, damage, alteration, or improper handling may not be eligible for a refund.

Approved refunds will be issued to the original form of payment after the returned merchandise has been received and inspected. Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.

Exchanges

Need a different style or color? Eligible merchandise may be exchanged within 14 days of delivery, subject to product availability.

If your requested replacement is unavailable, you may choose another available item of equal value or request a refund in accordance with our return policy.

Non-Returnable Items

For health, hygiene, and product-quality reasons, we cannot accept returns of eyewear that has been worn, altered, scratched, damaged after delivery, or modified by the customer or a third party. Prescription or custom-lens orders, personalized products, final-sale items, and gift cards are non-returnable unless defective or required otherwise by applicable law.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photographs of the item and packaging. We’ll review the issue and work to provide an appropriate replacement or resolution.

Return Shipping

Customers are responsible for return shipping costs for standard returns and exchanges unless the product was damaged, defective, or sent incorrectly. We recommend using a trackable shipping service, as Christian Chassidy Eyewear cannot be responsible for return packages lost in transit.

Refund Processing

Once your return is received and inspected, we’ll notify you of its approval status. Approved refunds will be sent to your original payment method. Please allow additional time for your bank or credit-card provider to process and post the refund.

Start a Return or Exchange

To request a return or exchange, contact Christian Chassidy Eyewear Customer Care with:

Order number • Name on the order • Item being returned or exchanged • Reason for the request

Do not send merchandise back without first receiving return instructions.